Help Center

Frequently Asked Questions.
You can cancel an order using any of the below mentioned methods: By contacting us on our Toll Free number - T: 18002749994  E: customercare@lotezy.com
Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it cannot be cancelled without a valid and genuine reason. If approved, it will be cancelled as soon as the courier service confirms that the shipment is being returned.
The products which are defective or out of order or non functioning or damaged can be returned with proper verification and approval from Lotezy. If any problem, customer should intimate us within 7 days of receiving the order. For damaged product customer should intimate us within 48 hours of delivery. Brand packing, Invoices, tags, labels etc should be available. Exempted/non-returnable items/ custom made products also those product which are mentioned as non-returnable in that product’s catalogue are not accepted for returns. Any return after resale by the Lotezy retailer will be as per product’s warranty/ Guaranty/ Replacement Warranty and other terms and conditions of the product.
Once the return is approved after verification by the Lotezy, We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days. It should be in logistic friendly manner. Once picked up, it will be sent to specific brands or factory. Upon receiving the product a Quality inspection would be performed over the product by the brand or factory. It will take 2 days time. If any damage/defect is found from factory end, they will try to arrange a replacement; however, it depends on the availability of the product. In case of refund, money will be refunded to the customer. In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us once the request for reverse pickup is raised verified and approved by Lotezy. Incase, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be reimbursed.
If the problem has occurred during delivery then please get in touch with our customer care team. If it is a manufacturing complaint, you can get in touch with the authorized service centre of the brand for help.
Once the order has successfully passed the Product Inspection, refund will be done according to the payment mode chosen by the customer at the time of placing the order. 1. Credit/Debit Card/Net Banking/Wallets – 2 business days 2. If you have made the payment by NEFT and Cheque you need to share the below mentioned details from your registered e-mail id. Account number Account Holder name IFSC Code Upon receiving the information, your refund will be processed in 2 business days and same will reflect in your account in another 2 business days. 3. For EMI payment, refund will be credited in 4-7 business days after product inspection.
You will be notified via email once your refund has been processed The following is the timeline for refunds For cancellation before shipping, refunds are processed immediately If the order has been returned due to any other issue, we refund after we receive the item back at our warehouse and checked.
Yes, you can return an item or items in your order if you have ordered multiple items.

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