Once the return is approved after verification by the Lotezy, We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days. It should be in logistic friendly manner. Once picked up, it will be sent to specific brands or factory. Upon receiving the product a Quality inspection would be performed over the product by the brand or factory. It will take 2 days time. If any damage/defect is found from factory end, they will try to arrange a replacement; however, it depends on the availability of the product. In case of refund, money will be refunded to the customer.
In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us once the request for reverse pickup is raised verified and approved by Lotezy. Incase, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be reimbursed.